Shipping policy

Shipping Policy

Thank you for shopping with ECA. We are committed to ensuring your order is processed and delivered as efficiently and securely as possible.

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that high order volumes or postal service delays may cause slight variations in processing times.

2. Payment Policy

We process all orders exclusively through secure advance payments at checkout.

We accept all major credit cards and verified digital payment methods.
Orders will only be processed and dispatched once the payment has been successfully authorized and cleared. We do not offer Cash on Delivery (COD) services.

3. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary based on the shipping method selected:

Standard US Domestic Shipping: 3 to 5 business days.
Expedited US Shipping: 1 to 2 business days.
International Shipping (if applicable): 7 to 15 business days, depending on the destination and local customs processing.

4. International Shipping & Customs

If you are ordering from outside the United States, please note that ECA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, duties, etc.) are the sole responsibility of the customer.

5. Order Tracking

Once your order has shipped, you will receive an email notification from us containing a tracking number. Please allow up to 48 hours for the tracking information to become active in the courier's system so you can monitor your package's journey.

6. Damages and Issues

ECA is not liable for any products damaged or lost during transit. If you received your order damaged, please contact the shipment carrier immediately to file a claim. Please save all packaging materials and the damaged goods before filing a claim.